Frequently asked questions
Ordering, lead times, delivery and collection for cupcake bouquets and cakes from Walt’s Backhaus in London.
+
How do I place an order?
Browse the shop and add what you would like to your quote, then send the enquiry form with your date and any details. Walt replies by email with a price for your order. Nothing is charged online — every order is quoted individually.
+
How much notice do you need?
Usually 7 working days. Weddings, corporate orders and larger cupcake bouquets are best booked further ahead. If you need something sooner, get in touch and Walt will let you know what is possible.
+
How much does an order cost?
Prices depend on size, flavours and design, so every order is quoted individually. Send an enquiry with what you have in mind and Walt will come back with a price.
+
Do you deliver, and where?
Yes, delivery is available for a fee, mainly across Camden and Islington. Other parts of London can often be arranged — just ask. Walt confirms the delivery fee along with your quote.
+
Can I collect my order instead?
Yes. Once you have agreed your order with Walt by email or phone, he will arrange a pick-up point and time with you.
+
Where can I find allergen and ingredient information?
Ingredient and allergen details are listed on each product page. Please mention any allergies in your enquiry so Walt can confirm what is suitable before your order is made.
+
Do you make cakes for weddings and events?
Yes. Walt makes wedding cakes, cupcake displays and branded cupcakes for corporate and private events. Get in touch early with your date and guest numbers so there is time to plan the design.
+
What is a cupcake bouquet?
A cupcake bouquet is a collection of cupcakes decorated with buttercream flowers and arranged to look like a floral bouquet. They are made to order in your choice of size and flavours.
+
Do you make traditional German cakes?
Yes. Walt bakes traditional German cakes including Black Forest gateau, the Bee Sting cake (Bienenstich) and Lebkuchenherzen gingerbread hearts, alongside celebration cakes and cupcakes.
+
How do I transport and look after my order?
Keep the box flat and carry it from underneath. Avoid direct sunlight, keep your car cool before collection, and store the cakes somewhere cool until you need them.
